I-sell Enhancements

Friday, 16 July 2010

I-sell CRM

There is nothing better than receiving the personal touch when you are the customer, so why not give your customers that feeling when they come back to you? The I-sell CRM system allows you to do this. You can see the entire history of your customers, from their first enquiry or booking made, to searches and quotes you have given them.
Not only can you store booking and enquiry information, but you can also record notes and diary when you may need to call customers. You can manage access to the data, store contact information and your customers’ preferred method of communication, which is great for marketing campaigns. You can also review staff performance using the conversion reports from the I-sell CRM.
Here’s what our members have to say on the system:
Sue at Global Vacations: “The new CRM system is a great way of profiling existing clients and ensuring that their details are kept up-to-date. There is nothing worse than contacting a client only to find out that their details are no longer current i.e. in the case of a bereavement. Keeping notes on clients is a good way of showing that we care and retaining goodwill in a highly competitive market.”
David at Conexo Travel: “The recent developments to the I-sell system, which include Customer Relationship Management, make the system so much more integral to the way we work. We love the way I-sell works now, but also are pleased that it is an ever-evolving system, with features and improvements added on a regular basis after taking onboard user feedback and suggestions.”